John Plank was very good, arrived early, worked efficiently, cleaned up nicely, was professional. I was both highly impressed and extremely pleased with the service we were privileged to get from this gentleman. They were courteous, explained the work they were going to do prior to starting the job and then walked me through everything that they had done and the things about the system that I needed to know. He explained what he was doing every step of the way and patiently answered my questions. Our furnace broke on a Saturday night in January. Eric was great! We would gladly ruse him again and recommend him to anyone. My plumber, James, arrived within. If you do not find the answer you need here, please use the Technical Document search to find maintenance instructions for your specific model. Although you usually notice faucet leaks above the sink, sometimes water can flow down the back of the faucet and drip underneath the sink without being visible. He made the whole experience very positive and the reason why I would be choosing John C. Flood Company again!!! Eric was such a great technician. Mike and his team saved me $1000 by figuring out an easier and cheaper way to get the hot water tank out of the closet. And about a half hour later there is a brand new toilet in the bathroom and the old, leaky valve has been replaced. Contact John C. Flood’s expert team to resolve any kind of under sink issue. Did not expect same day service on a weekend in the spring but got it. It was nice receiving an email detailing what was done rather than the old paper receipt. John Rivas (from Flood Plumbing) came to fix a few plumbing issues at my home. Despite the unplanned and costly nature of my repairs, I have had an excellent experience with John. depends on the exact problem at hand. He is very professional, pleasant, skillful and cares about the CUSTOMER! Scott was great and explained everything to me in a simple and easy to understand way. As we ran into some snags Mike's experience quickly resolved the plumbing challenge. David was incredibly thorough, talked me through his recommendations, and outlined the next steps very clearly. Sink leaks are usually discovered by first noticing signs of water damage, such as water on the floor near the sink or dampness in the cabinet under the sink. 6430 General Green Way Alexandria, VA 22312, Phone: (703) 752-1267 Fax: (703) 914-5779, Maryland Phone: (301) 222-0751 DC Phone: (202) 266-4951 Fax: (703) 914-5779. I will recommend this gentleman to anyone and everyone who needs work done such as this nature. I will request Michael as my technician if I have plumbing needs in the future. Flood!!! He explained everything he was doing as he went along. Professional, kind, and very experienced. Riccardo Peralta was on time, called ahead, professional and thorough in his, inspection. Super impressed with this company, start to finish. I am a real newbie when it comes to plumbing. Our house is the warmest it has been since we moved in. Leaks from under the handle: Replace Ball Assembly (#1 in diagram — Repair part RP70 as shown for lever handles or RP212 for knob handles) Replace Cam & Packing (#2 in diagram — Repair Kit RP61). Solution for the Leak He did a superb job fixing the issues related to the plumbing in my home and I'd hire him again in an instant. He also kept me abreast of what was needed and how long it would take to get the job done. Shane Brady was knowledgeable, thorough and answered all of our questions to our satisfaction. Job very well done, and the care is greatly appreciated. Day #1 he offered to change the faulty thermostat for free. WE ARE SO VERY SATISFIED WITH OUR NEW SYSTEM. He was professional, timely, and the work was done in the time he said it would be. Using a 3/32 allen wrench, you will undo the set screw then remove the dome cap by unthreading it counter clockwise. The delivery men would not. Shout outs to Keith, James Brewer, Jeff Levin, Damon Hatcher Alberto Gomez, plus Rich and Victor. He found a a supplier with a new sensor and returned within a couple hours to install it. Excellent service all the way around. For faucets purchased prior to 2007, please order RP1050 cap and RP61 cam and packing. He was very accommodating as I was on conference calls during my interactions with him. I called John C Flood and they sent Mr. Richard Cloud the SAME DAY! They switched out our entire. I will always request Mike, knowing that I can trust him to do an excellent job every time. The plumbers and. next week - Wednesday. When our heating system failed they. He was here less than an hour but the charge was about $460. I appreciated being given an appointment the day I called. technician was polite, prompt and knew very quickly what the issue was. units and did an outstanding job. You’ll know it’s broken if your sink cannot hold water without leaking. I will be among the people recommending them in the future. Before he came, I received a text message from the company and a call from him. Consider consulting your plumber before attempting to fix it. Nothing. He was totally patient and professional and a careful worker throughout a long and tedious process. This was the first time hiring John C Flood and I was quite satisfied. I had a number of questions; which he answered patiently. knowledgeable and effective. satisfied with his work. I asked many questions and he answered thoroughly and knowledgeable. Informed me of what, needed to be done and in what way that would be performed. The drain needed snaking out. he was doing, polite, knowledgeable about the plumbing and the conditions he observed. The valve/cartridge is located under the handle. Even walked me through general maintenance of my unit and filter. The technicians who worked on my sewer pipe problem worked extremely hard to find an effective and economical solution to my situation. The team at John C. Flood did a fantastic job replacing our heating and air conditioner unit. John C. Flood and their employees are incredible! James Edwards is a technician with high integrity and competence. The first indication of a leak is usually finding water soaked into your cabinet or flooding your floor. Luke studied the units carefully and tested individual capacitors until he found the weak capacitor, then found that exact part from all the capacitors in his truck quickly, and replaced it in a jiffy. In addition, the dispatcher Ronnie was also great. A leak under the sink, however, requires attention to the pipes under the sink. He was very neat and removed all traces of debris as part of the installation. He cleaned up after the work even though I said he needn't do that. Collin was great. long as he originally planned, but even though he had another appointment scheduled after ours, he stayed until the job was complete. If you don’t have pliers, you may use a fork. They are the very best. I also got a service contract with them. He worked quickly. Damon from John C. Flood was great, as usual. He suggested different remedies and methods to improve the condition, and told me what else needed to be cleaned in order for our air to be better. and efficiently. This type of leak is usually caused by a worn-down gasket or faulty washer. Plumber called as well to let me know he was on the way. Harry and Corey installed my new gas hot water heater quickly and professionally. She even went above and beyond to make sure I was a satisfied customer. He know exactly what my problem was, explained in simplicity, and tackled the issue with ease. technician has been very knowledgeable, and taken the time to explain things to me. I felt like he actually cared and wanted to help. I found out. Most of the time, this is a very easy fix and you just need to tighten the nut for the pipe. He also explained future options for replacement of my water heater for my information. If you need help, ask for him directly!! Great overall experience. The technician came on schedule at a time of our choosing. The first thing you need to do is find out where it’s coming from. -Jonathan, Cared about my emergency issue. They will be my go to from now on. Not Mr. Plank's fault. For kitchen & bathroom faucets, be sure to put a bucket upside down over top of the faucet in order to direct the water down to the sink, or water will spray everywhere. Most importantly, he tried to complete the repair the same day to restore hot water when some companies would have just returned the next day. today’s service call with Ricardo Peralta was excellent. It was easy to set up an appointment, he showed up within the timeframe, had all the necessary tools and material with him, and didn't try to up-sell me for other, none needed services. The technician (Scott G) completely understood what I needed, and my concerns and addressed everything. The repair was more difficult than he expected and it took almost four times as. Eric was very friendly and knowledgeable. G.switzer, (December 2017) I knew our AC unit from 1986 was going to need replacing when we bought the house 6. years ago so finally had someone come out to inspect and price - I called 3 friends and 2 recommended John C Flood so figured I would call them. only group able to send someone out within a few hours time. Once you determine which side is leaking, turn off both supply valves. The Flood team came in and installed a new heat pump and air handler in under 7 hours. Eric with John C. Flood came to my house to replace my old kitchen faucet, and he did so expertly! people, and cleaned up after their work. Always check the faucet first, since it’s the easiest kind to find. Thanks for your help! morning. Some old drains become too worn and are beyond hope for repair, requiring a full replacement. repaired everything prior to heat season. That is where water is dripping under the sink. Does Homeowners Policy Cover Water Damage? Texas Leaks around the base of the spout require a different repair than a drip from the end of the spout. John C. Flood (James Edwards, Technician) was at my house 9:00am the next morning. faucet repair kits Twist the valve under your sink to turn off the water supply valve or valves. David is a great representative of the organization - as were the schedulers I talked to in advance; they were also courteous and thorough, with very pleasant to work with. In this section, we’ll break down what types of leaks require what steps for a fix. if all your technicians are like Dave, then i know they are also great. We always use John C. Flood and this last service call explains why. Mike came out right on time at 7am as requested in the beginning of the window. You may need to turn on the water to see where it drips, or even fill the sink and let the water stand for a few minutes before the leak appears. He communicated when he was on the way and I received a text. He went out of his way to help. This is my 4th on-site visit with the people from John C. Flood, and further reinforces my positive feelings towards them. He approached me with excellent customer service skills and was very well detailed oriented while explaining stuff and troubleshooting. 2. John C. Flood is who I'm calling from now on, they are the best! Fully satisfied with all work performed. s Very happy. A handle leak can puddle onto the base plate (escutcheon) making it appear to be a leak at the base of the faucet. Some old drains become too worn and are beyond hope for repair, requiring a full replacement. We received same day on a Saturday (during the quarantine period in VA). The substantive in-home plumbing repair work (new inside water cutoff valve for outside hose bib). Each. Sometimes the faucet is the source of the problem, rather than the drain or seal. On very old sinks, the drain strainer and tailpiece unit on the sink may be worn out. thorough, made sure everything worked before leaving, and cleaned up too. They are truly reliable and professional. Very professional office staff and very knowledgeable. 5 out of 5 stars! Great personality, always up front about. Finally, remove the retainer ring by unthreading it counter clockwise. We are always. They are awesome and very responsive. I fully recommend this John C. Flood. They send an email when the technician is on the way with a photo of the technician so you know who will be in your house...this is a great addition to already wonderful service, Extremely professional, timely, knowledgeable and efficient. Just make sure to apply it correctly so you don’t need to reapply it later. Definitely recommend!! Thanks to the whole John C. Flood team for getting the heat back on before Christmas!! Figure out which handle is leaking. He was friendly, well-paced and very conscientious about keeping my home clean. Gave me a temporary solution until the plumber could get there the. I has some issues that I didn't understand, and didn't know what. Mike Dailey from John C. Flood, is one of the best. He performed a thorough check-up on my plumbing, as. I was given a detailed explanation and options for resolving the problem. But when I called John C. Flood the person I spoke with was not only able to calm me down, but they could get somebody out here to look at it within a half hour. They were on time, polite, efficient and cleaned up along the removal and installation job. Verify that Plumbers Putty was used when installing the drain outlet flange. A decaying washer is one of the most common causes of sink leaks, since every time the faucet is used, the washer is pressed against the valve seat. After evaluating the choices we had I said that I wanted to go ahead and replace the toilet and valve. He, inspected our air conditioning system, gave us useful information on how to improve performance for maximum efficiency. places said they were booked until next month. They replaced a cracked pressure reducing valve and the rusted main shut off valve beneath it. He patiently told us about the different MERV numbers on our air filters, and potential pros and cons of those. Recommended. 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